My coach isn't online at the time of our lesson. What should I do?
While this is happens very rarely, it’s most likely due to:
- Technical issues or delay with Skype adding new contacts (if this is your first lesson with a coach)
- Internet or Wifi connection issues that your coach may be facing
- A scheduling error (when a coach put down they're available but they aren't)
The good news is, if you’re still on your trial period, you can simply re-schedule another lesson (at no additional cost) with another coach for the same day or the next day.
If you’re already a member, you can also simply re-schedule another lesson for the same day or next day.
Please send us an email at firstname.lastname@example.org with your selected coach, so we can prevent this from happening in the future.
Still have questions? Book a customer support call with Michele here! https://calendly.com/michele-rype/support