My teacher isn't online at the time of our lesson or was late. What should I do?

While this is happens very rarely, it’s most likely due to:

  • Technical issues or delay with Skype adding new contacts (if this is your first lesson with a coach)
  • Internet or Wifi connection issues that your coach may be facing
  • A scheduling error (when a teacher put down they're available but they aren't)

Regardless of the issue, we encourage you to report the problem to get a full refund on your lesson by going to our Report Issue page:

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