My coach isn't online at the time of our lesson. What should I do?

While this is happens very rarely, it’s most likely due to:

  • Technical issues or delay with Skype adding new contacts (if this is your first lesson with a coach)
  • Internet or Wifi connection issues that your coach may be facing
  • A scheduling error (when a coach put down they're available but they aren't)

The good news is, if you’re still on your trial period, you can simply re-schedule another lesson (at no additional cost) with another coach for the same day or the next day.

If you’re already a member, you can also simply re-schedule another lesson for the same day or next day.

Please send us an email at with your selected coach, so we can prevent this from happening in the future.

Still have questions? Book a customer support call with Michele here!

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