Why haven't I received my payments yet? (after referring a customer)
There are a couple of potential reasons why you may have not yet received your referral reward even though the friend you referred has made a purchase at the store.
| Potential Reason | Explanation |
|---|---|
| Your referral did not click your referral link before making a purchase. | If your referral link is not clicked, no referral will be attributed to you. |
| Your referral has not converted to a paying customer of Rype yet |
A successful referral is triggered when a referral completes their free trial and becomes a paying member of Rype. |
| You have not yet selected your cash reward preference and entered your PayPal email address | After a successful referred purchase has been made using your referral link, you will be sent an email to select your reward preference and enter your PayPal email address. Please follow the instructions in the email. *If you haven't setup a PayPal account yet, please do so first at PayPal.com. |
| The Referred Purchase Review Period still in effect | You will have received a "Reward Pending" email. This allows us to verify for any fraud purchases, duplicates, and anything else that may be a red flag to the system. After this period, referrals earned become eligible to be paid out. |
| You have not yet selected your cash reward preference and entered your PayPal email address | After a successful referred purchase has been made using your referral link, you will be sent an email to select your reward preference and enter your PayPal email address. Please follow the instructions in the email. *If you haven't setup a PayPal account yet, please do so first at PayPal.com. |
Once these above conditions are met, you will receive a "Successful Reward" email and your referral reward.
NOTE: PayPal restrictions regarding Cash Rewards
1. PayPal regulations prevent us from sending money to PayPal accounts that are categorized as Non-Profit Organizations (NPOs). Advocates should ideally set up a Personal PayPal account to receive the payments.
2. PayPal regulations prevent us from sending money to PayPal accounts in Russia, Ukraine or Turkey so please ensure that your account is set up outside of these countries to be able to receive your payments.